Spectrum, a leading communications provider, is seeking a Sr Traffic Workforce Analyst to interpret real-time data and optimize staffing, service levels, and contact center performance. You will forecast and adjust staffing to impact Spectrum's operations and customer interactions.
Requirements include a statistics/business background and 4–6 years in workforce management and contact center forecasting, with strong Excel and data analysis skills.
#J-18808-LjbffrSenior Contact Center Workforce Analytics Lead in charlotte at Unknown Company
This position is listed as full time and onsite.