The full-time Senior Manager, Customer Experience Insights will lead a remote team focused on transforming user feedback into actionable product intelligence, ensuring that user insights influence product strategy and development. Key Responsibilities Establish and evolve the Customer Experience Insights team's operating model and processes for user feedback integration Coach and develop a high-performing team of Senior Customer Experience Insights Analysts while fostering a culture of user advocacy Partner with Product, Engineering, and Growth Marketing to provide user intelligence that informs product strategy and decision-making Required Qualifications 8+ years of experience in Product Operations, Customer Experience, or a related field 3+ years of experience leading high-performing teams Demonstrated success in building programs or operating models from concept to execution Experience influencing product strategy and cross-functional decision-making Proven ability to synthesize qualitative user feedback with quantitative business data
Senior Consumer Insights Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.