To enhance borrower experiences and inform strategic decisions, the full-time Senior Consumer Insights Analyst will conduct market research, analyze customer data, and collaborate with cross-functional teams in a remote work environment. Key responsibilities Design and execute qualitative and quantitative research studies to understand borrower needs and optimize messaging Own the collection and analysis of Voice of Customer (VoC) data across various touchpoints to identify product enhancements Analyze customer and application data to uncover trends and provide actionable insights to stakeholders Required qualifications Bachelor's Degree or equivalent experience At least 4 years of experience in market research or related fields Experience with qualitative and quantitative research methodologies Proficiency in designing customer surveys and feedback programs Familiarity with customer experience analytics platforms such as FullStory or Amplitude
Senior Consumer Insights Analyst in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.