Translate business requirements into Dealer Management System (DMS) configurations or enhancements.
Act as the client’s point of contact during deployment and provide post-go-live support (hyper‑care).
Work to understand business processes and possible improvements and be the liaison between business stakeholders and development team.
Apply business process and system expertise to bring forth leading practices in Auto Dealerships.
Provide product training to dealer staff across departments (sales, service, parts, accounting).
Manage and execute test plan activities, including requirements‑based test plans to assess the quality of digital project deliverables, and facilitate user acceptance testing.
Support robust change‑management programs to increase adoption for our clients.
Partner with project managers to identify project risk and issues; work collaboratively to develop and articulate mitigation strategies.
Participate in the development and deployment of implementation methodologies, trainings, and toolkits through internal initiatives.
Support the growth and development of team members and clients through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals.
Invest in your professional development individually and through participation in firm‑wide learning and development programs.
Requirements
Bachelor’s degree in accounting, business, finance, engineering, computer science, management information systems, or related field.
Experience with auto dealership processes, terminology, and workflows (sales, service, parts, accounting).
Minimum of one (1) year of related Tekion or other DMS experience required.
Previous related Auto Dealership industry and consulting experience.
Tekion Certified Professional (TCP) qualification, highly preferred.
Experience with automotive software or software as a service (SaaS) implementations.
Demonstrated management, analytical, organizational, interpersonal, project management, and communication skills, and highly developed Microsoft Office skills (Word, Excel).
Ability to engage effectively at the business and technical level, provide exceptional client service, demonstrate commitment to continuous learning to stay current regarding applicable strategies, see the big picture as well as the details, and display appropriate ethical knowledge and commitment to quality and timely completion of projects.
Flexibility to travel to client site as needed and work outside of normal business hours due to client demands.