To support the implementation of the NICE CXone software platform, the full-time Senior Consultant will manage development, testing, and delivery processes remotely while leveraging technical expertise in contact center technologies. Key responsibilities Lead the design and development of NICE CXone products and features, ensuring high-quality software delivery Mentor software engineers and collaborate with project teams to enhance software solutions Influence client leadership on engagement strategies and maintain strong business relationships Required qualifications Bachelor's degree in computer science, IT, or engineering preferred 5+ years of experience in NICE CXone and UC environments 3+ years of software development experience, including coding and testing real-time systems Experience with enterprise-level CCaaS architecture and network infrastructure Proficient in creating and presenting to executive-level stakeholders