Senior Consultant, Elevated Client Services

Senior ConsultantThe Senior Consultant is an individual contributor role serving as a strategic subject matter expert across Consumer, HELOC, and Special Products functions within ICE Mortgage Technology Solutions. This position leads complex client engagements and is accountable for impact analysis, knowledge transfer, business reviews, program management, and internal and external reporting across the assigned functional area.

The role requires deep mortgage servicing expertise paired with a hands-on client engagement approach, enabling financial institutions to optimize their Consumer and HELOC portfolios through ICE's servicing ecosystem.ResponsibilitiesServes as the primary subject matter expert for consumer lending and HELOC servicing operations within the MSP platform, providing guidance on configuration, workflow design, and best practicesProvides strategic recommendations on best practices, regulatory considerations, and technology changes, positioning clients for long-term operational successDevises and/or modifies processes and procedures to achieve greater efficiencies and to solve the most complex business process problems related to mortgage default operationsConducts a variety of tests such as system, integration, readiness, and acceptance tests using client data to ensure client needs and compliance requirements will be metConsults directly with client executives and may travel to client sites to facilitate strategic discussions and drive project alignmentActs as project leader for complex consulting engagements, establishing sub-team structures, defining workflows, and ensuring successful project deliveryLeads the training and enablement of client and technical support personnel on enhancements, new analytics, procedures, and regulatory changesIdentifies opportunities for process optimization, cost reduction, and operational improvements across mortgage default administration functionsManage stakeholder communications across multiple organizational levels, translating between executive strategy and technical implementationWorks closely with internal resources such as product management, development, and client support, including attending product meetings and forumsPerforms other related duties as assignedKnowledge and ExperienceComprehensive familiarity with ICE Mortgage Technology products and servicesIn-depth knowledge of Consumer/HELOC operations, regulatory requirements, and related ICE Mortgage Technology productsProven experience leading client engagements and managing project teamsExcellent customer service and relationship management skills that build high levels of trust and satisfaction with internal and external clients at all levelsExceptional verbal and written communication skills tailored to diverse audiences (e.g., executives, managers, individual contributors)Advanced proficiency in business modeling, requirements definition, and solution architecture disciplinesBackground in implementation consulting or professional services within a SaaS mortgage technology environmentDemonstrated ability to estimate work effort, manage project budgets, resource allocation, and ensure successful delivery of complex engagementsKnowledge of mortgage servicing regulations and mortgage compliance requirementsMust be able to function well as an independent contributor and as part of a team. Strong time management skills, attention to detail, and resourcefulnessIntercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.