Senior Configuration Management Analyst

Title: Senior Configuration Management Analyst

Duration: Permanent

Salary: $116,000/yr - $126,000/yr + annual bonus eligibility

Location: Carmel, IN - Hybrid

Must-Haves:

• Bachelor’s degree in IT, Computer Science, or related field
• 5-7+ years of Configuration Management / CMDB experience
• Strong ServiceNow experience
• Asset Management experience
• Experience maintaining CMDB standards and CI data accuracy
• Experience with configuration audits and reconciliation
• Understanding of ITSM / ITIL processes

Plusses:

• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist, CMDB / CIS-DF
• ServiceNow automation and workflow optimization experience

Day-to-Day:

• Develop and maintain ServiceNow CMDB standards and CI data integrity
• Support configuration and change management processes
• Identify and remediate unauthorized CI changes
• Conduct configuration audits and reconciliations
• Build dashboards and reports around KPIs and CSFs
• Partner with ITSM leadership and process owners to improve CMDB maturity
• Identify automation and process improvement opportunities within ServiceNow

Job Description:

Insight Global is seeking a Senior Configuration Management Analyst for a top energy and utilities client. This candidate will manage and improve Configuration Management and CMDB processes within ServiceNow, maintain accurate CI data, support ITSM practices, strengthen compliance, and identify opportunities for automation and process improvement.

Compensation: Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.