Providing technical assistance and ticket resolution management, the full-time Senior Computer User Support Specialist will support GSA's internal infrastructure and applications remotely, ensuring prompt responses to user issues and maintaining detailed documentation of resolutions. Key responsibilities Responds to and resolves trouble tickets, documenting user problems and solutions Provides technical support via phone, email, and instant messaging for various hardware and software issues Collaborates with stakeholders to identify and drive solutions for enterprise-level problems impacting the GSA environment Required qualifications Public Trust Clearance or ability to obtain ITILv4 Foundation Training and Certification (may be obtained within 120 days after hire) Associates Degree or equivalent with 4-9 years of work experience Minimum of one year of experience in Windows desktop support Experience working with remote tools and supporting industry-standard software products