Senior Collections Strategy Manager

Leading collections strategy initiatives, the full-time Senior Collections Strategy Manager will design, launch, and optimize multi-channel collection strategies to enhance operational performance and drive payment conversion in a remote environment. Key Responsibilities Own strategy end-to-end, from opportunity identification through design, testing, launch, and optimization Design multi-channel treatments, determining contact timing, frequency, and segmentation across various communication channels Drive cross-functional momentum by partnering with teams across Data Science, Client Management, and Operations to implement initiatives Required Qualifications 8+ years of experience in consumer finance or lending, with 5+ years focused on consumer debt collections and strategy Strong understanding of collection levers and a proven track record of improving recovery metrics Solid knowledge of regulatory frameworks such as FDCPA, Regulation F, and TCPA Familiarity with AI tools, champion/challenger testing, and SQL/BI platforms like Looker and Tableau Ability to build evidence-based business cases and align cross-functional teams effectively