Senior Collections Specialist

Managing complex and high-risk accounts, the full-time Senior Collections Specialist will provide guidance to junior staff, resolve systemic issues, and ensure timely collections while working remotely. Key responsibilities Oversee a portfolio of high-volume accounts requiring advanced collection expertise and ensure timely resolution Analyze and resolve complex billing and payment discrepancies through in-depth research and investigation Serve as a subject matter expert for the Collections team, offering guidance on challenging accounts and best practices Required qualifications 5+ years of collections or accounts receivable experience Associate's or Bachelor's degree in Business, Accounting, Finance, Healthcare Administration, or equivalent work experience Demonstrated experience handling complex accounts Proficiency in Microsoft Office, particularly Excel (VLOOKUP, Pivot Tables) and experience with AR systems Strong analytical and leadership capabilities