Leading a team of approximately 7 Collections agents in a remote environment, the full-time Senior Operations Supervisor, Collections will coach and supervise agents, conduct call reviews, and utilize performance data to enhance skills in negotiation and problem-solving. Key responsibilities: Supervise and coach a team of Collections agents through live monitoring and side-by-side coaching sessions Utilize call scores and performance data to identify trends and develop tailored coaching plans Collaborate with senior management and other departments on performance trends and team needs Required qualifications: 5+ years of experience in collections or recoveries within credit, lending, or banking 3+ years managing a team of collections or customer operations associates in a performance-managed environment Demonstrated experience in live call monitoring and coaching Ability to handle collections calls and negotiate payment resolutions end to end Proven track record of using performance data to improve team outcomes
Senior Collections Operations Supervisor in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.