Managing a portfolio of customer accounts, the full-time Senior Collection Specialist will be responsible for collecting receivables, resolving billing issues, and performing account reconciliations in a remote capacity while being based in the Chicago area for training and occasional meetings. Key responsibilities Monitor customer balances and prioritize collection actions based on accounts receivable and cash receipt reporting Contact customers to apply collection efforts and resolve past due balances through investigation and troubleshooting Prepare and communicate account status summaries for management and business partners during meetings Required qualifications 3-5 years of experience in credit/collections or customer service, with knowledge of rail billing processes preferred Proficiency in collections and experience with SAP is extremely helpful Strong skills in Microsoft Excel, including data management and report creation using formulas and VLOOKUPS Ability to work independently and manage multiple tasks efficiently Some college education is preferred