Senior Cloud Operations Manager

Senior Cloud Operations Manager

Hybrid – San Ramon, CA

What We Do

ServiceMax is the global leader in Service Execution Management, offering cloud-based software that improves the productivity of complex, equipment‑centric service execution. Enterprise companies across the globe rely on ServiceMax’s cloud‑based software platform to keep their machines and the world running every single day.

What You Will Do

• Lead a team of engineers responsible for designing, building, and operating secure, scalable cloud infrastructure for ServiceMax commercial and FedRAMP product areas
• Partner with Cyber Security and compliance leaders to implement security standards (including FedRAMP controls) and drive effective incident response
• Continuously improve operational processes, tooling, and on‑call practices to increase team efficiency and sustainability
• Coach and mentor engineers, set clear expectations, and foster a collaborative and inclusive team culture
• Drive infrastructure‑as‑code standards and self‑service automation (e.g., Terraform/Ansible) to improve consistency, auditability, and delivery speed
• Own capacity planning, performance tuning, and cloud cost optimization (FinOps) for production workloads
• Partner with Engineering to improve deployment and change management practices (CI/CD, release readiness, rollback strategies) to reduce operational risk
• Work cross‑functionally with Product, Engineering, Support, and Customer Success to prioritize reliability work and align on operational roadmaps
• Evaluate and adopt AI‑assisted operations to improve signal‑to‑noise, accelerate incident triage, and identify recurring issues through intelligent analysis

What You Bring To ServiceMax

• Strong understanding of cloud infrastructure, cloud security, and production operations on AWS
• 7+ years of direct, hands‑on experience operating cloud production environments
• 3+ years of production experience with container technologies such as Docker and Kubernetes
• 3+ years of hands‑on experience building cloud automation using Terraform and Ansible
• In‑depth experience with Unix/Linux operating systems and shell scripting
• Strong understanding of building and operating DevOps pipelines (CI/CD)
• Experience leveraging AI/ML to improve TechOps outcomes (e.g., anomaly detection, alert noise reduction, incident triage, and predictive capacity planning)
• Strong communication skills and high emotional intelligence
• Strong sense of ownership, urgency, and accountability
• Ability to mentor, lead, and inspire others

Must Have Qualification

• US Citizenship
• Ability to commute to San Ramon office 2–3 days a week

Nice To Have Qualifications

• AWS Certified Solution Architect Professional
• AWS Certified Solution DevOps Engineer Professional
• AWS Certified Developer Professional

What ServiceMax Offers You

• Highly competitive wellness benefits including Medical, Dental, Vision, Life insurance
• Flexible Spending Benefits
• Flexible Time Off
• 401(k) Retirement Savings Program with an employer match
• Commuter Benefits
• Professional development and training opportunities

Compensation

The anticipated annual salary range for this position is $175,000 – $210,000. Compensation may vary based on the candidate’s skills, qualifications, experience, and location. Candidates may also be eligible for performance‑based bonuses and equity programs. Employees are eligible for medical, dental, vision insurance, paid time off, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage, and commuter subsidy where applicable.

Equal Opportunity Employer

At PTC, we believe in the power of diverse ideas and perspectives. We are a global company that values and respects all identities, cultures, and perspectives. We strive to create an inclusive environment where everyone feels like they belong and is empowered to bring their authentic selves to work. We are an Equal Opportunity Employer and welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex, sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws. It is unlawful in Massachusetts to require or administer a lie‑detecting test as a condition of employment or continued employment.