Supporting escalations and audits, the full-time Senior Client Support Specialist will provide coaching to claim support specialists while managing multiple cases and identifying opportunities for process improvement in a remote environment. Key responsibilities Provide answers to process questions and higher limit repair/replace decisions for the Client Support Team Conduct random audits and quality monitors to identify trends for enhancing customer experience Offer constructive coaching, training, and mentorship to peers and new employees Required qualifications 4+ years in Customer/Client Experience 3+ years of experience in Client Support, Consumer Relations, or team lead experience in Connected Living Operations 3+ years in Business-to-Business or Vendor Customer Service 3+ years of experience composing responses to external contacts Associate degree in Business or equivalent preferred