Overview
We are looking for a Senior Client Success Manager who will partner with Global-e and ensure the long-term success of our clients in North America. This role is responsible for achieving the sales retention and revenue growth, increasing conversion, and enhancing customer satisfaction as set forth by management. The account manager will develop long-term relationships with a portfolio of assigned clients, connecting with key business executives and stakeholders, and providing strategic insights based on performance and market data trends. This role liaises between clients and cross-functional internal teams to ensure timely and successful delivery according to the clients’ needs.
Responsibilities
- Responsible for the international eCommerce sales growth and client retention all while balancing world-class client satisfaction results
- Develop a trusted advisor relationship with key accounts, mainly with C-levels
- Improves eCommerce revenue growth through customer satisfaction and improving responsiveness by anticipating customer needs
- Actively leverage data in order to develop market leading strategies which will drive significant incremental revenue growth to key accounts
- Work with senior executives at leading retailers to strategically build, launch and execute on global growth strategies and marketing decisions
- Act as an internal stakeholder for product enhancement initiatives vital to key accounts cross border long term success
- Monitor the execution of the account plan and take corrective actions as needed
- Schedule and conduct business reviews to identify key opportunities for growth by making strategic recommendations leveraging data
- Manage analytics and reporting to provide more visibility into international business performances and growth opportunities to clients
Requirements
- Bachelor’s Degree preferred, MBA an advantage
- 3+ years’ experience
- Strong business and financial acumen
- Strong analytical skills
- Ability to work effectively as part of a team and independently
- Ability to effectively solve problems
- Creative and able to adapt quickly to change
- Strong written and verbal communication skills
- Strong organization and time management
- Proven abilities to manage multiple accounts at a time
- Familiar with SEO, SEM, Social Media, targeted display, mobile, and video marketing strategies
- Proven track record of exceeding expectations
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
Compensation
Compensation: $110,000/yr - $120,000/yr
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Other
Industries
- Technology, Information and Internet