MCI is seeking an Experienced Client Services Manager in Tampa, FL, to oversee client relationships and service delivery within our contact center. The ideal candidate will have over 3 years of experience in client services or account management in a BPO. Key responsibilities include acting as the primary point of contact, ensuring adherence to SLAs and KPIs, and driving account growth. MCI offers a competitive compensation and benefits package, including paid time off and health insurance.
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