Senior Client Service Manager

To ensure exceptional support and service delivery to key clients, the full-time Senior Client Service Manager will oversee account activities, drive operational excellence, and foster client relationships in a remote capacity. Key responsibilities Lead delivery of administrative services for large and complex client accounts, ensuring timely completion of project deliverables Proactively communicate with clients on service delivery issues, system functionality, and industry standards while maintaining documentation according to internal guidelines Collaborate with cross-functional teams to resolve issues, enhance outcomes, and support the annual enrollment process for clients Required qualifications Minimum 5-10 years of experience in the healthcare industry, including Benefits Administration Bachelor's degree or related field Proven experience managing client relationships and delivering exceptional service Strong problem-solving and analytical skills with a focus on root cause resolution Experience coordinating cross-functional teams to drive results and maintain seamless client delivery