To elevate client experience measurement and insights, the full-time Senior Client Experience Analyst will analyze client sentiment and performance data, identify systemic risks, and influence enterprise-wide decisions while working remotely. Key responsibilities Own analysis of client sentiment and performance data, identifying systemic breakdowns and emerging risk patterns Design and evolve the client experience measurement framework, ensuring metrics are tied to revenue performance Build executive-level dashboards and present findings to senior leaders, influencing cross-functional priorities based on client insights Required qualifications Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent practical experience 5-8+ years of experience in analytics, strategy, operations, consulting, or customer-focused roles Strong experience building measurement frameworks and executive-level dashboards Advanced analytical capabilities with BI tools and CRM data Proven ability to connect experience metrics to revenue and operational outcomes