Senior Claims RepresentativeBuilt on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.Brown & Brown is seeking a Senior Claims Representative to join our growing team in Carmel, IN!The Senior Claims Representative manages high priority accounts and catastrophic claims.How You Will Contribute:Maintain a claim inventory as deemed appropriate by managementVerify, research evaluate and make recommendations on appropriate coverage on each claim, using discretionary judgmentMake timely contact with members, injured workers, agents, providers, attorneys, etc.Investigate claim with phone interviews/emails and obtain appropriate documentationEvaluate exposure and adjust reserves as requiredConclude claim processing in accordance with company standardsMeet with members, agents, injured workers, attorneys, etc. as deemed necessaryProvide training and act as a mentor for members and other claims personnelTravel to annual workers compensation conference and/or attend educational seminarsOther job-related projects or assignments as delegatedThe Sr. Claims Representative will maintain and uphold a high standard for customer service.Licenses and Certifications:Insurance and/or Industry certification or designationSkills & Experience to Be Successful:Associate's or Bachelor's degree in business, financial related discipline, or Human Resources (preferred)Proficient with Microsoft, Windows, Excel, IVOS, etc.Exceptional telephone demeanorAbility to maintain a high level of confidentiality3 – 5 years' experience in similar positionTeammate Benefits & Total Well-BeingWe go beyond standard benefits, focusing on the total well-being of our teammates, including:Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability InsuranceFinancial Benefits: ESPP; 401k; Student Loan Assistance; Tuition ReimbursementMental Health & Wellness: Free Mental Health & Enhanced Advocacy ServicesBeyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.Not reflective of all benefits.
Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.The Power To Be YourselfAs an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".