Senior Claims Director, Casualty Claims

• Review claims and related systems and processes


• Understand and analyze policy language and contracts


• Provide coverage, liability, and damages analysis for claims and ensure timely reserving and appropriate legal and indemnity payments


• Draft disclaimers and reservation of rights letters


• Negotiate settlements, mitigate losses, and control expenses


• Adhere to Claims Best Practices, Key Controls, and file handling requirements


• Maintain a high level of communication with leadership and underwriting partners


• Ensure appropriate reports are timely prepared and disseminated


• Ensure successful implementation of key organization-wide initiatives and improvement strategies for claims and our business units


• Present to management, mentor new staff and identify procedural improvements


• Support other functional groups within the organization


• Ensure compliance with internal corporate guidelines, processes and procedures


• Other duties as required by management


• Some travel, as required for trials & mediations, etc

Requirements

• 8+ years of experience in casualty and/or specialty claims handling or related litigation with a career history of increasing responsibility


• Experience handling claims in the Excess and Surplus market preferred


• Experience working with complex coverage issues required


• Multi-jurisdictional claims and litigation experience required


• Adjuster license and or certifications desired, but not required


• Bachelor’s degree or equivalent experience, JD desirable


• Highly advanced knowledge of claim processes, policies, procedures, claim systems, regulation, coverage, liability, damage evaluation, and/or settlement with exposures in excess of $1M


• Strong negotiating, analytical, written, and organizational skills


• Mediation and arbitration experience preferred


• Strong computer skills (Microsoft Office Suite, SharePoint, and in-house claims systems)


• Ability to prioritize and manage deadlines


• Ability to work both independently and collaboratively as part of a team

Core Competencies

Demonstrates extensive expertise in casualty and specialty claims handling, with a strong focus on complex coverage issues, negotiation, and compliance with corporate guidelines. Proven ability to analyze policy language, manage multi-jurisdictional claims, and mentor staff while ensuring timely reporting and implementation of improvement strategies.

Highest-signal resume keywords

• Casualty Claims Handling


• Complex Coverage Analysis


• Negotiation Skills


• Multi-Jurisdictional Litigation Experience


• Claims Best Practices

ATS Optimization Keywords

Hard Skills

• Claims Process Knowledge


• Policy Language Analysis


• Liability Evaluation


• Damage Evaluation


• Settlement Negotiation

Soft Skills

• Analytical Skills


• Organizational Skills


• Written Communication Skills


• Team Collaboration


• Ability to Prioritize

Certifications & Qualifications

• Adjuster License


• JD (Juris Doctor) Preferred

Industry Keywords

• Excess and Surplus Market


• Claims Handling


• Mediation Experience


• Arbitration Experience


• Claims Regulations

Tools & Technologies

• Microsoft Office Suite


• SharePoint


• In-House Claims Systems