Senior Certified Medical Assistant-Lake/Orange County-Orlando Health Physician Associates

Overview

Orlando Health Physician Associates is one of the largest primary care providers (PCP) groups in Central Florida and comprises the PCP network of the Orlando Health Medical Group. More than 225 providers deliver care in family medicine, internal medicine, pediatrics, obstetrics and gynecology, and podiatry. Our PCPs provide care for every age and stage, from childhood development to pregnancy and childbirth services to chronic disease management and aging concerns. As part of Orlando Health, our providers can refer and coordinate care throughout the system’s integrated network of healthcare services. With numerous locations across Central Florida, Orlando Health Physician Associates offers access to same-day, next-day and virtual appointments.

Orlando Health Physician Associates is part of the Orlando Health system of care, which includes hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s coasts and beyond. Our team provides professional and compassionate care to patients, families and communities we serve.

Position

The Senior Certified Medical Assistant performs patient care under the direction and supervision of the physician or advanced practice provider (APP) in an ambulatory setting. Acts as a leader to help drive quality care and as a mentor for professional practice.

Responsibilities

• Accountable to the Assistant Nurse Manager, Nursing Operations Manager, or Practice Manager for operational issues.
• Embraces and participates in quality initiatives, goal attainment, and clinical outcome process improvement activities.
• Supports and demonstrates effective and professional communication with patients and family members.
• Works collaboratively with the administrative and operations staff.
• Gathers patient data through interview and observation.
• Assists patients and families with preparation for examination.
• Assists the physician or APP during examination and procedures.
• Demonstrates competency in specific tasks and skills as defined by the practice.
• Provides routine treatments and administers approved medication types as ordered by the provider.
• Enters medication, laboratory and diagnostic imaging orders into the electronic medical system under direction of a provider.
• Documents patient data, treatments, procedures, and patient education according to Orlando Health and department-specific policies.
• Assists the physician or APP by acting as a liaison on behalf of the patient to schedule and provide scheduling information for specialty testing and/or specialty consultations.
• Processes incoming and outgoing calls in a professional manner using sound clinical judgment.
• Helps develop and coordinate the orientation process in the assigned practice for Medical Assistants and acts as preceptor as applicable.
• Supports and helps develop quality strategies within the practice.
• Contributes to the Annual Clinical Review for Medical Assistants and collaborates with leadership to assess ongoing competence.
• Leads and participates in departmental committees and special projects.
• Maintains regular, punctual attendance consistent with Orlando Health policies and applicable laws and standards.
• Maintains compliance with Orlando Health policies and procedures.

Other Related Functions

• Demonstrates knowledge and skills to provide care and assess data appropriate to age-specific needs of patients in the assigned department.
• Demonstrates awareness of medical/legal issues, patient rights and regulatory/compliance standards.
• Practices efficient use of supplies.
• Assists business office as needed with reception, scheduling, and discharge of patients.

Qualifications

Education/Training:

• High school graduate or equivalent.
• Successful completion of Medical Assistant training from an approved technical school or at least one year of verifiable and applicable work experience as a Medical Assistant in a patient care setting in addition to experience required.

Licensure/Certifications:

• Maintains current BLS Healthcare Provider Certification and current certification or registry by one of the following agencies:
• Certified Clinical Medical Assistant (CCMA) by NHA
• Certified Medical Assistant (CMA) by AAMA
• Clinical Medical Assistant Certification (CMAC) by AMCA
• National Certified Medical Assistant (NCMA) by NCCT
• Nationally Registered Certified Medical Assistant (NRCMA/NRCAMA) by NAHP
• Registered Medical Assistant (RMA) by AMT, ARMA, or AAH
• Applicants with an accepted Medical Assistant certification or registration from an agency not listed will be considered on a case-by-case basis.

Experience:

• Minimum three (3) years as a Certified Medical Assistant.