Capgemini is seeking an experienced Contact Center Solutions Architect to lead the design and modernization of enterprise CCaaS platforms in a global setting. The role blends CCaaS architecture, AI-driven customer experiences, and pre-sales leadership to drive business outcomes through modern engagement technologies.
The candidate will guide end-to-end CCaaS implementations, oversee discovery workshops, GTM efforts, and collaborate with sales and delivery teams to ensure client success in a
#J-18808-LjbffrSenior CCaaS Architect & AI Solutions Leader in atlanta at Unknown Company
This position is listed as full time and onsite.