Senior Case Manager

To enhance customer service excellence, the full-time hybrid Senior Case Manager will resolve technical and non-technical issues related to services while collaborating with customers and local providers. Key responsibilities Oversee regional network infrastructure, including switches and routers, while troubleshooting underlay services Serve as first-line technical support for network systems, ensuring high availability through active monitoring and adherence to ITIL standards Lead network initiatives from design to deployment, managing project timelines and restoring services efficiently Required qualifications 5+ years of hands-on IT/Telecommunications experience in network design, administration, and support In-depth knowledge of LAN and WAN protocols, including OSPF, BGP, STP, VLANs, QoS, and redundancy protocols Solid foundation in network security standards and remote access technologies Proficient with ITIL best practices and Network Management Systems, such as SolarWinds Excellent English communication skills and strong project management capabilities