Senior Case Manager, Focus Forward

Job Opportunity: Senior Case Manager – Focus Forward Program

The Queens Community Justice Center seeks a Senior Case Manager for its Focus Forward program, which delivers employment-focused services as an alternative to incarceration for young adults aged 18 to 35. The role supports participants in achieving employment and maintains case management support throughout the employment transition.

Responsibilities

• Facilitate Cognitive Behavioral Intervention and Employment Readiness group sessions and workshops to build employment readiness skills;
• Lead sessions focused on job readiness and retention, emphasizing life skills and job search skills workshops;
• Conduct outreach to court partners to receive referrals to Focus Forward, including conducting public presentations;
• Conduct screenings, intakes, and clinical/employment assessments with participants;
• Provide case management, crisis intervention, and support services;
• Attend mandatory required cognitive behavioral intervention and employment readiness training;
• Form partnerships with community stakeholders, organizations, and agencies to strengthen systems of supportfor participants;
• Engage participants in ongoing discussions about their employment goals;
• Provide ongoing support to participants placed in transitional employment opportunities by continuing case management and guiding them through onboarding processes;
• Document all participant and employer contact, activities, and outcomes daily in our case management system (Salesforce);
• Regularly discuss each participant's job start-ready progress with the Focus Forward team, including the Job Developer; problem-solving with colleagues when needed;
• Review participants’ daily performance ratings provided by their worksite supervisor;
• Record and report monthly progress summaries for each participant, detailing steps taken to resolve challenges and the quality of overall participant participation;
• Performing other tasks and responsibilities that will be assigned from time to time;
• Participate in staff meetings and training;
• Attend evening community events and meetings as needed; and;
• Perform other relevant duties to support the Queens Community Justice Center and department activities.

Qualifications

Bachelor’s Degree with at least 3 years of case management and workforce development experience required. Must be highly organized and can multi-task and work in a fast-paced environment. The candidate will have a willingness and interest in engaging individuals with mental health and substance abuse needs. Experience in Motivational Interviewing is a plus. Candidates must be able to work with people from diverse backgrounds in a culturally competent manner. Candidates must also be comfortable working with adolescents, adults, and families and be ableto communicate appropriately with stakeholders—excellent organizational, interpersonal, communication, and writing skills required. Bilingual (English-Spanish or other languages) preferred.

Position Type

Full-time from 9:00 AM through 5:00 PM with occasional evening or weekend hours.

Position Location

Queens, NY

Compensation

The compensation range for this position is $57,500 - $65,000 and is commensurate with experience. The Center for Justice Innovation offers an excellent benefits package including comprehensive healthcare with a national network, free basicdental coverage, vision insurance, short-term and long-term disability, life insurance, and flexible spending accounts including commuter FSA. We prioritize mental health care for our staff and offer services like Talkspace and Ginger through our healthcare plans. We offer a 403(b) retirement plan with a two-to-one employer contribution up to 5%.

Equal Employment Opportunity Statement

The Center for Justice Innovation is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and welcome applications from women, people of color, members of the LGBTQ+ community, and individuals with prior contact with the criminal justice system. Our goal is to create a supportive and respectful environment where everyone, regardless of background or identity, feels valued and included.

Visa Sponsorship

At this time, the Center is unable to sponsor or take over sponsorship of an employment visa. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Honesty and Verification

Candidates are expected to provide accurate and truthful information throughout the hiring process. Any misrepresentation, falsification, or omission of material facts may result in disqualification from consideration, withdrawal of an offer, or termination of employment, regardless of when discovered.

Compliance

In compliance with federal law, all hires must verify their identity and eligibility to work in the United States and complete the required employment verification form upon hire. Please refer to the job posting for relevant contact information. If contact details are not provided, we kindly ask that you refrain from inquiries via phone or email, as only shortlisted candidates will be contacted.