Senior Case Manager

Volunteers of America-Greater New York (VOA‑Greater New York) is a leading anti‑poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission‑driven team, we invite you to explore this opportunity.

Position

Senior Case Manager

Location

Elizabeth, NJ 07013 (Union County)

Minimum Qualifications

• Bachelor’s degree from an accredited college or university in a mental health, health or other appropriate human services related discipline and one-year of experience; or satisfactory combination of education and experience.
• Valid state driver’s license with a safe driving record that meets agency procedures.

Responsibilities

1. Provide on‑site services and support to service recipients.
2. Communicate observations and information about the service recipient to the residence manager, RN and treatment team.
3. Supervise, organize and support recreational and/or socialization activities.
4. Transport and/or assist service recipients with accessing transportation to appointments.
5. Provide residential counseling and crisis intervention (but not including crisis intervention counseling).
6. Participate in the development of the individual service plan.
7. Participate in individual service coordination activities, including vocational and educational services.
8. Document observations, information and services provided to the service recipient in progress notes.
9. Maintain a clean, safe environment in the facility, including assisting with meal preparation as needed and working with counselors assisting them with maintaining the safety and cleanliness of the facility per licensing and VOA standards.
10. Take the lead in onboarding, training, orientation of new staff to the program.
11. Responsible for maintaining the scheduling of staff on a weekly basis to ensure all shifts are covered and adequate coverage is provided.
12. Responsible for documenting in the EHR, the Weekly Attendance Verification Note (WAVN) after confirming that the nightly absence calendar is completed for the week to ensure that the attendance of all service recipients is accurate and up to date.

Benefits

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!

VOA‑Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.