Senior Care Access Specialist

Supporting the Care Access team, the full-time Senior Care Access Specialist will provide patient-facing technical support for the MyChart portal, assist with appointment scheduling, and manage workqueues for prospective patients in a fully remote capacity. Key responsibilities Motivates and supports Care Access Specialists while delivering excellent customer service and precepting new team members Acts as a liaison between the Access Center and clinic teams to report access updates and resolve barriers Manages incoming and outgoing referrals, ensuring compliance with referral management policies and providing status updates to management Required qualifications High School diploma or equivalent Five years of customer service and/or clerical experience in a call center or customer service environment Preferred experience of at least one year in UNC Health scheduling Minimum of two years of experience with the Epic system Proficiency in Microsoft Office suite, particularly Excel and Word, is preferred