Responsible for SmartReach dialer and IVR functions, the full-time Senior Call Delivery Analyst will develop, test, and execute strategic initiatives based on data analysis while working remotely for a contract duration of 8 months. Key responsibilities Develop and analyze IVR and SmartReach dialer functionalities to enhance customer service operations Create and maintain reporting on inbound and outbound call traffic trends for senior management Design solutions that consider customer needs across the Branch network and Central operations units Required qualifications High School Diploma or GED 1-2 years of experience with Call Center systems 6-10 years of overall Call Center experience Knowledge of federal and state laws applicable to financial institutions and phone traffic
Senior Call Delivery Analyst in workfromhome at Unknown Company
This position is listed as contract and able to be worked remotely.