Senior Business Travel Consultant - GDS

About the Role

We are looking for an experienced, hands‑on Senior Business Travel Consultant passionate about people and making an impact. Our Customer Care team is a foundation of our company's success and growth. We hire empathetic people who understand what we are trying to achieve: make business travellers happy.

We want a problem solver and empathetic professional driven by customer experience—someone who is tired of companies that take their customers for granted and ready to go the extra mile to help us grow by changing the way organisations book and manage their business travel.

What will you do?

• Provide first‑class, 7‑star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
• Arrange travel (domestic and international) for the NAM team’s most strategic customers, including flights, car rentals, and hotels.
• Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
• Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
• Undertake travel reservations and amendments for Perk customers, prioritizing customer service and booking accuracy.
• Proactively maintain and develop client relationships, offering support throughout the entire travel process.
• Provide suitable travel options and suggestions to meet client requirements.
• Ensure all service level agreements are met and actively maintain the GDS queues.
• Mentor and support junior team members, assisting with their queries and quality‑checking their work as needed.
• Support the Team Leader and collaborate with colleagues to maintain a high level of service.

What you’ll need to have:

• Possess expert knowledge of Amadeus/Sabre or similar GDS system, including reissuing (manual & automated) tickets autonomously.
• Be proficient in air fares and ticketing.
• Have great communication skills; fluency in English, both written and spoken, is essential.
• Be familiar with North American business culture and customer expectations.
• Have previous experience as a Business Travel Consultant.
• Be well‑organized and capable of working to tight deadlines under pressure.
• Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.
• Be proactive in resolving customer queries and complaints, using initiative to overcome problems.
• Be flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
• Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues.
• Motivate and encourage the well‑being of the team, displaying a positive attitude at all times.

What we always look for:

• Independent and autonomous; you don’t need hand‑holding to get things done.
• Good prioritisation and focus skills.
• Empathy – understand what our customers need.
• Smart, fast learner and tech‑savvy.
• Flexible and able to adapt to constant changes with a positive mindset.
• Open to receiving and giving constructive feedback.
• Willing to learn – we have a 7‑Star management team to mentor you.

On top of that, you will only be the right candidate if you are:

• Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains.
• Focused and determined: you don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around.
• You LOVE travel!

Working Hours & Conditions

• Office‑based in our Chicago headquarters, 3 weekdays per week.
• During training and the first 3 months, you’re encouraged to work IRL 5 days per week.
• Working hours are on a rotational basis, can be between 8:00 am – 8:00 pm. Shift patterns fixed for 4 weeks to create stability.
• Flexible weekend ability required.
• Weekly working hours: 40 hours.

What do we offer?

• Competitive compensation and equity ownership.
• 20 vacation days and 12 public holidays.
• Three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan.
• Dental, vision and Wellhub’s gym subscription from your start date.
• Life and disability policies from start date, with options to add extra protection through voluntary buy‑up plans.
• 401(k) plan with company matching contributions.
• Partner discounts on pet insurance.
• Annual summer party and other unforgettable Perk events.
• Spring Health wellbeing partner – access to 12 therapy and 12 coaching sessions for you and your loved ones.
• 12‑16 weeks paid parental leave.
• 16 paid hours per year to spend volunteering for charitable causes.
• Up to 20 work‑from‑anywhere days per year.
• Four‑week fully paid sabbatical after 5 years.
• Relocation support for moving to one of our hubs.

Compensation

Compensation for this role is a combination of salary and stock options. The anticipated base salary range is $58,000 – $68,000 per year. Actual compensation may vary based on specific qualifications, experience, and other job‑related factors.

How We Work

We take an IRL‑first approach to work; our team works together in‑person 3 days a week. The role requires you to be based within commuting distance of our hubs. We believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately to make us a great place to work.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.