Senior Business Systems Analyst RemoteThe Senior Business Systems Analyst plays a critical customer-facing role focused on enabling successful transitions from legacy MFT platform to a new modern MFT platform, next-generation enterprise configuration and file-transfer platform. This role acts as a trusted advisor to customers and internal stakeholders by translating legacy configurations into a new modern MFT platform-ready designs that achieve equivalent business outcomes. Role is focused on requirements, configuration, validation, and documentation rather than software development.Required Qualifications:Bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience8–10 years of experience in business systems analysis, platform implementations, customer onboarding, integrations, or configuration-heavy environmentsDemonstrated experience supporting file-transfer or integration platformsProven ability to work directly with customers in complex, enterprise environmentsExperience supporting system migrations or large-scale customer transitions (preferred)Strong organizational skills with the ability to manage multiple parallel efforts and drive work to completionExcellent written and verbal communication skills in customer-facing contextsRequired AI Skills:All contractor resources are expected to demonstrate baseline proficiency in enterprise-approved AI tools as part of their day-to-day responsibilities.
This includes, but is not limited to:Consistent Use: Maintain a minimum of 90% weekly usage of AI tools such as GitHub Copilot, Microsoft 365 Copilot, and other GenAI platforms approved by the enterprise.Applied Productivity: Leverage AI tools to enhance coding, documentation, data analysis, and decision-making workflows.Continuous Learning: Stay current with evolving AI capabilities and features, and apply them to improve delivery quality and velocity.Experience or exposure to AI-driven data analytics to support insights, validation, and decision-makingUnderstanding of system integrations and end-to-end workflows, including how managed file transfers interact with upstream and downstream applicationsAdvanced requirements elicitation, analysis, and documentationStrong understanding of managed file-transfer concepts (e.g., SFTP/FTPS, authentication, routing, scheduling, monitoring, retries, error handling)Ability to analyze legacy system configurations and translate them into future-state designsExperience creating configuration mappings, intake templates, checklists, runbooks, and customer-facing documentationStrong customer-facing communication skills with the ability to explain technical concepts in non-technical termsAnalytical problem-solving skills with attention to detail and data accuracyAbility to manage ambiguity and drive clarity across cross-functional teamsCollaborative approach with the ability to influence without direct authoritySQL or scripting skills for validation or troubleshooting (preferred)Delivery Leadership & Execution:Lead the end to end delivery of complex technology projects and programs spanning multiple platforms and teams.Develop and manage integrated delivery plans, including milestones, dependencies, timelines, and success metrics.Select and tailor delivery methodologies (Agile, Scrum, Waterfall, Hybrid) based on initiative needs.Proactively identify risks, dependencies, and constraints; implement mitigation strategies to protect outcomes.Drive resolution of complex delivery challenges, serving as an escalation point when needed.Risk, Issue, and Decision Management:Anticipate delivery risks using experience, data, and pattern recognition rather than reacting after impact.Assess probability, severity, and business impact of risks and issues.Own mitigation plans and align cross functional teams to execute them.Escalate with clear options, trade offs, and recommendations to support timely decisions.Stakeholder Engagement & Communication:Act as a primary delivery partner to business, product, engineering, and leadership stakeholders.Translate complex technical and delivery concepts into clear, actionable communication for diverse audiences.Facilitate decision making across teams with competing priorities.Build trusted relationships and drive progress through influence rather than authority.Quality, Security, and Customer Focus:Champion quality and continuous improvement throughout the delivery lifecycle.Proactively identify and address security, compliance, and operational considerations.Balance customer experience, business impact, and delivery efficiency in decision making.Keep teams focused on outcomes and value delivery rather than task completion.Required:Bachelor's degree (or equivalent practical experience).Significant experience leading complex technology projects or programs in enterprise environments.Proven success delivering high visibility or high risk initiatives with minimal oversight.Strong command of Agile, Waterfall, and Hybrid delivery methodologies.Experience managing delivery across multiple teams, platforms, or systems.Excellent communication, stakeholder management, and influencing skills.Preferred:Strong analytical and problem solving skills, with comfort operating in ambiguous environments.Demonstrated ability to anticipate problems, drive clarity, and stabilize complex initiatives.PMI Project Management Professional (PMP) or similar certification