Senior Business Process Improvement Consultant

Senior Business Process Improvement Consultant

Temporary | SmartLogix | Remote Job

Posted On 08/06/2026

Job Information

Health Care

Work Experience 5+ years

Competitive

Job Description

This is a remote position.

Temporary 4-Month Assignment | Healthcare | Hybrid - San Juan, PR

SmartLogix is seeking a fully bilingual Senior Business Process Improvement Consultant for a temporary, full-time assignment supporting a client in the healthcare insurance industry.

The selected consultant will analyze, document, design, and improve business and technology-enabled processes across multiple departments. This role requires strong experience in business process improvement, project management, process documentation, operational excellence, and stakeholder management.

• Assignment type: Temporary, full-time
• Duration: Approximately four months
• Expected period: August 31, 2026, through December 31, 2026
• Schedule: Monday through Friday, approximately 40 hours per week
• Work arrangement: Hybrid, approximately 1-4 days per week onsite
• Language requirement: Fully bilingual in English and Spanish

Key Responsibilities

• Analyze current business and technology processes to identify inefficiencies, risks, bottlenecks, and improvement opportunities.
• Document current-state and future-state processes, workflows, procedures, policies, guidelines, and templates.
• Facilitate interviews, discovery sessions, workshops, and process-design meetings with business and technical stakeholders.
• Apply process-mapping, quality-assurance, and continuous-improvement methodologies.
• Define process metrics, KPIs, controls, and reporting mechanisms.
• Lead or support cross-functional and multi-departmental process-improvement initiatives.
• Prepare project plans, presentations, recommendations, status reports, risk reports, and executive-level communications.
• Identify opportunities for process automation, system enhancements, and improved integration between business and technology teams.
• Manage project risks, issues, priorities, dependencies, and stakeholder expectations.
• Support process validation, implementation readiness, change-management activities, and post-implementation issue resolution.
• Manage multiple priorities and deliverables in a fast-paced, deadline-driven environment.

Requirements

Bachelor’s degree in Business Administration, Engineering, Information Technology, Computer Science, or a related field. Equivalent professional experience may be considered. Minimum of five years of progressive experience in business process improvement, project management, business analysis, operational excellence, or process transformation.

• Experience leading or supporting cross-functional and multi-departmental initiatives.
• Strong experience developing process maps, workflows, procedures, policies, and business documentation.
• Experience with project planning, risk management, issue management, and stakeholder reporting.
• Strong analytical, organizational, facilitation, problem-solving, and communication skills.
• Ability to work independently and manage competing priorities.
• Proficiency with Microsoft Excel, PowerPoint, and project-tracking tools.
• Experience with Microsoft Project, Smartsheet, or similar project-management platforms.
• Full professional proficiency in English and Spanish.
• Availability to work onsite in San Juan as required.
• Availability for the complete four-month assignment.

Preferred Qualifications

• Experience in healthcare, health insurance, managed care, or payer operations.
• Knowledge of Medicare, Medicaid, or health-plan operations.
• Lean Six Sigma Green Belt certification or equivalent training.
• Experience with methodologies such as Lean Six Sigma, SIPOC, BPMN, ITIL, COBIT, or CMMI.
• Experience supporting technology implementations, operational transformations, or organizational change initiatives.
• Experience working within a Project Management Office or enterprise transformation environment.

Soft Skills

• Strong analytical and critical thinking abilities
• Excellent problem-solving skills
• Effective stakeholder management and relationship building
• Workshop facilitation and presentation skills
• Strong organizational and time management abilities
• Adaptability and flexibility in dynamic environments
• Ability to influence and collaborate across all organizational levels
• Attention to detail and quality-focused approach
• Decision-making capabilities based on data and business insights
• Teamwork and cross-functional collaborationAbility to manage multiple priorities simultaneously

We offer a competitive package with several advantages.