Owning the business strategy and implementation of the customer health score program, the full-time Senior Business Analyst, VoC Insights will work remotely to analyze customer data, validate health score performance, and provide actionable insights to leadership across various departments. Key responsibilities Lead the strategy and implementation of the customer health score program, including scoring component improvements and segmentation Build enablement documentation and training for health scores across GTM, CX Ops, and leadership, ensuring effective adoption Translate health score patterns into business recommendations and conduct impact analysis on CX initiatives to enhance customer retention and growth Required qualifications 5+ years of experience in Business Intelligence, CX Strategy, or Operations in a high-growth SaaS environment Direct experience designing or owning a customer health score program, including validation and rollout Mastery of ChurnZero or equivalent customer success platform for extracting insights from health scores High proficiency in SQL and data visualization tools such as Tableau, Looker, or Sigma Proven track record of turning complex data into clear, executive-level narratives that drive business outcomes
Senior Business Analyst, VoC Insights in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.