Senior Business Analyst

Job Title: Business Systems Analyst (ServiceNow Implementation)

Long-Term Contract

8+ years with hands-on ServiceNow Implementation projects experience and State/Federal client experience

Required consultant experience provided by Contractor, shall include:

• Minimum five (5) years of business analysis experience supporting enterprise technology implementations.
• Minimum three (3) years supporting ServiceNow implementations or platform enhancements.
• Experience in eliciting, documenting, validating, and managing business and functional requirements.
• Experience facilitating stakeholder workshops and requirements sessions.
• Experience documenting business processes, workflows, and functional specifications.
• Experience supporting solution validation and user acceptance testing.

Preferred Experience:

Required consultant experience provided by Contractor, shall include :

• Minimum five (5) years of S technology implementations.
• Minimum three (3) years supporting ServiceNow implementations or platform enhancements.
• Experience in eliciting, documenting, validating, and managing business and functional requirements.
• Experience facilitating stakeholder workshops and requirements sessions.
• Experience documenting business processes, workflows, and functional specifications.
• Experience supporting solution validation and user acceptance testing.

Preferred Experience :

• Experience implementing multiple ServiceNow products or modules.
• Experience supporting ITSM, Case Management, CMDB, ITOM, Employee Center, or related ServiceNow capabilities.
• Experience with business process improvement methodologies.
• Experience supporting organizational change management and user adoption.
• Experience working within a public sector or government environment.

Required Duties and Responsibilities of Consultant shall include but are not limited to :

• Lead business requirements elicitation and analysis activities.
• Facilitate meetings and workshops with business and technical stakeholders.
• Analyze current business processes and identify opportunities for improvement within approved project scope.
• Develop business, functional, and non-functional requirements.
• Prepare process flows, user stories, use cases, and support documentation.
• Coordinate business validation and requirements approvals.
• Support solution demonstrations and stakeholder reviews.
• Assist with system testing, user acceptance testing, defect tracking, and solution validation.
• Develop and maintain requirements traceability throughout implementation.
• Support communications, training, organizational adoption, and continuous improvement initiatives.
• Follow all Department, ISP, and team-defined standards and procedures.
• Perform other related duties as required.
• Business, functional, and non-functional requirements documentation.
• Process maps, workflows, use cases, and user stories.
• Requirements traceability matrix and change tracking.
• Stakeholder workshop facilitation and meeting documentation.
• Business validation and approval documentation.
• Support for system testing, user acceptance testing, and defect resolution.
• Knowledge transfer, process documentation, and training support, as applicable.

Education/Certifications :

• Bachelor's degree from an accredited college or university in Information Technology, Business Administration, Computer Science, or a related field, or equivalent professional experience.
• Certified Business Analysis Professional (CBAP), PMI Professional in Business Analysis (PMI-PBA), or equivalent certification preferred.
• ServiceNow certification(s) preferred.

Required Duties and Responsibilities of Consultant shall include but are not limited to:

• Lead business requirements elicitation and analysis activities.
• Facilitate meetings and workshops with business and technical stakeholders.
• Analyze current business processes and identify opportunities for improvement within approved project scope.
• Develop business, functional, and non-functional requirements.
• Prepare process flows, user stories, use cases, and support documentation.
• Coordinate business validation and requirements approvals.
• Support solution demonstrations and stakeholder reviews.
• Assist with system testing, user acceptance testing, defect tracking, and solution validation.
• Develop and maintain requirements traceability throughout implementation.
• Support communications, training, organizational adoption, and continuous improvement initiatives.
• Follow all Department, ISP, and team-defined standards and procedures.
• Perform other related duties as required.
• Business, functional, and non-functional requirements documentation.
• Process maps, workflows, use cases, and user stories.
• Requirements traceability matrix and change tracking.
• Stakeholder workshop facilitation and meeting documentation.
• Business validation and approval documentation.
• Support for system testing, user acceptance testing, and defect resolution.
• Knowledge transfer, process documentation, and training support, as applicable.

Education/Certifications:

• Bachelor's degree from an accredited college or university in Information Technology, Business Administration, Computer Science, or a related field, or equivalent professional experience.
• Certified Business Analysis Professional (CBAP), PMI Professional in Business Analysis (PMI-PBA), or equivalent certification preferred.
• ServiceNow certification(s) preferred.