Senior Business Analyst

• Support process improvement initiatives by documenting current-state workflows, identifying gaps or inefficiencies, and helping define future-state recommendations.
• Partner with business stakeholders to gather requirements, clarify needs, document decisions, and support execution of operational and strategic initiatives.
• Develop and maintain business intelligence reporting, dashboards, scorecards, and executive-ready summaries that provide clear insight into team performance, trends, and progress.
• Support the product development team by assisting with business analysis, documentation, operational readiness, stakeholder coordination, and follow-up on product-related initiatives.
• Support sales and customer engagement efforts by helping prepare materials, gather information, summarize customer needs, and coordinate follow-up across internal teams.
• Manage and support employee experience programs, including onboarding, training coordination, intern program support, team engagement activities, and related communications.
• Use tools such as Power BI, JIRA, Excel, PowerPoint, and other workflow or reporting platforms to track work, analyze data, and communicate progress.
• Prepare clear, concise, and audience-appropriate documentation, including process maps, business summaries, presentations, dashboards, meeting notes, project updates, and leadership-ready materials.
• Collaborate across business operations, product, sales, customer success, analytics, and other teams to support shared goals and improve visibility across initiatives.
• Help measure progress against business goals by identifying useful metrics, tracking outcomes, and providing insights or recommendations based on available data.

Requirements

• Working knowledge of business analysis, project/program support, operations, or process improvement.
• Strong organizational skills with the ability to manage multiple priorities, track details, and follow through on action items.
• Ability to analyze information, identify themes or issues, and turn findings into clear insights, recommendations, or next steps.
• Strong written and verbal communication skills, including the ability to tailor messages for different audiences and avoid unnecessary technical jargon.
• Ability to collaborate with cross-functional teams, build relationships, and support shared business goals.
• Strong problem-solving skills, including the ability to organize information, evaluate options, and help resolve business or operational challenges.
• Experience creating dashboards, reports, metrics, presentations, or other business intelligence materials.
• Comfort working with tools such as Power BI, Excel, JIRA, PowerPoint, SharePoint, or similar business reporting and workflow tools.
• Ability to support innovation by identifying new ideas, improving existing processes, and helping implement practical improvements within the team.
• Ability to work in a changing environment and adjust to shifting business priorities, assignments, and stakeholder needs.

Core Competencies

Demonstrates expertise in business analysis, process improvement, and operational support, with a strong ability to create business intelligence materials and collaborate across teams. Proficient in utilizing tools like Power BI and JIRA to track progress and provide actionable insights.

Highest-signal resume keywords

• Business Analysis
• Process Improvement
• Power BI
• Dashboard Creation
• Cross-Functional Collaboration

ATS Optimization Keywords

Hard Skills

• Business Analysis
• Process Improvement
• Dashboard Creation
• Report Generation
• Metrics Tracking

Soft Skills

• Organizational Skills
• Written Communication
• Verbal Communication
• Problem-Solving
• Collaboration

Industry Keywords

• Business Intelligence
• Stakeholder Coordination
• Operational Readiness
• Employee Experience Programs
• Customer Engagement

Tools & Technologies

• Power BI
• JIRA
• Excel
• PowerPoint
• SharePoint