Senior Business Analyst

About DoIT

• The Division of Information Technology (DoIT) provides adaptable, secure, and cost-effective technology services and solutions for the Department of Management (DOM) and its partners.
• We manage all State of Iowa Executive Branch IT assets, projects, and resources, and provide technology and expertise to support Iowa’s citizens and families.
• DOM DoIT consistently delivers top-tier performance and value to citizens as a trusted partner and service provider.
• DoIT is committed to creative and innovative solutions that enable our agency to help Iowans achieve healthy, safe, stable, and self-sufficient lives through the programs and services we provide.
• We strive for an IT culture that identifies the newest, most effective solutions through discovery, open discussion and collaboration.
• We have fun together, care about each other, and take pride in the solutions we provide.
• We continuously optimize our processes, refine our solutions, and improve ourselves for the benefit of the Iowans we serve.

Responsibilities

• Working directly with business leadership, SMEs, and technical partners on system-aligned teams to gather and document requirements for various Iowa applications and systems.
• Creating, presenting and maintaining user stories, acceptance criteria, and designing documents in DoIT defined systems to be used by team members at all levels.
• Directly responsible for documenting, tracing, maintaining, prioritizing, and assessing changes to business practices, workflows, and associated system processes.
• May act in the role of project manager/quality assurance analyst for smaller efforts.
• Conducting research to query data, analyze problems, and determine solutions such as installing alternate methods and procedures, implementing changes in processing methods, or redesigning products or services.
• Consistently updating project information, statuses, risks, issues, and timelines for reporting purposes.
• Working within an agile methodology framework with a focus on delivering value while adjusting rapidly to produce the most effective outcome.
• May be called upon to participate in database and forms analysis.

Qualifications

• Excellent interpersonal, verbal and written communication skills and ability to interact with a diverse group of team members, including executives, managers, IT professionals, and subject matter experts.
• Experience in process mapping, group facilitation, data gathering and analysis, and all phases of a project life cycle (requirements, design, development, testing, deployment, documentation, training, and measuring effectiveness).
• Experience delivering software as part of an Agile delivery team.
• Strong ability to work effectively and autonomously against deadlines and potential priority shifts.
• Proficient in Microsoft Office Suite including Excel, Word, PowerPoint, Project, and Visio.
• Experience with requirement gathering software such as Azure DevOps, TFS, Jira, or RTC.
• Ability to analyze business strategies and user needs, document specifications, and translate business objectives into proper system requirements and specifications.
• Guide stakeholders through business case development for new applications/functionality, including cost benefit analysis, risks and issues, and impact analysis.
• Ability to recognize value through benefit realization, avoidance of cost, new opportunities, and organizational modernization.
• Experience with continuous process improvement via underlying technologies and system support.

Skill Matrix

• Experience working on large, complex IT systems — 8 years
• Experience eliciting requirements, writing user stories and design documents, defining acceptance criteria, testing outcomes, and facilitating communication between business stakeholders, developers, and project teams — 8 years
• Experience with SDLC procedures and system development methodologies — 8 years
• Experience managing stakeholder expectations and priorities — 8 years
• Experience working within a project governance structure (methodology, required templates, and reporting) — 8 years
• Excellent task management skills. Ability to balance and manage multiple tasks, with changing priorities, in a cross-functional environment — 8 years
• Ability to prioritize and manage multiple projects, and project activities, simultaneously, while meeting established deadlines — 8 years
• Experience with Microsoft development platforms and software — 8 years
• Experience in an Agile environment — 6 years
• Experience with Application Lifecycle Management (ALM) tools; Microsoft’s Team Foundation Server (TFS), Visual Studio Team Services (VSTS) — 5 years
• Working experience with Microsoft SQL Server Management Studio or other relational database software — 5 years
• Familiarity with advanced information management practices, data modeling standards, and/or architecture design and analysis — 3 years
• Bachelor’s degree in management information systems, Business, or related field, and/or relevant experience — 8 years