Senior Business Analyst

Breaking down complex problems and finding creative solutions is second nature to you. You have a proven track record of understanding and anticipating the client’s needs, and providing recommendations that get results. As a Senior Business Analyst, you’ll lead and oversee all business analysis efforts on your team, partner closely with the client to define the roadmap, and be actively involved in the growth strategies of your team members.

We Expect You To...

Critical Thinking & Analysis

Act as the SME on the application and the process(es) it supports for both internal and external teams

Assess value and feasibility of new features requested by the client, and provide recommendations based on the results

Lead impact analysis efforts for new features and requests

Lead efforts to continuously improve internal processes and the application(s) you support

Requirements & Documentation

Conduct stakeholder interviews to elicit, document, and understand business requirements, processes, and workflows

Supervise the translation of business requirements into clear and concise functional specifications for technical teams, ensuring all use cases and impacts are captured

Oversee client UAT sessions, ensuring all test cases are captured and providing guidance based on findings

Review requirements and documentation created by team members, providing actionable feedback and direction

Oversee documentation efforts, ensuring integration guides and support materials align with evolving client needs and internal standards

Communication

Coordinate the communication of complex technical concepts to diverse stakeholders, ensuring clarity and accuracy

Serve as a point of escalation for stakeholders

Lead internal and external meetings as needed

Develop a close, strategic partnership with the client, anticipating their needs, and ensuring all solutions align with their objectives

Challenge ideas and provide guidance to team members

Mentor and facilitate growth for team members

Direct brainstorming sessions for new enhancements

Work hand in hand with the project manager and client to define the roadmap

Take ownership of and oversee all efforts related to new enhancements and functionality

Manage the proposal of strategic technical solutions and enhancements that align with client goals

Drive collaboration efforts with UX and Development teams to define new features and functionality, ensuring alignment with user needs

Lead cross-functional initiatives to compile and communicate key insights, identify strategic improvement opportunities, and deliver recommendations to the client