Senior Business Analyst

Description

The Senior Business Analyst plays a leading, cross functional role in helping NAC establish clear, practical business processes that support efficient execution, consistent outcomes, and effective day to day operations.

Key Responsibilities

Business Process Definition & Improvement

• Work with leadership and staff to understand how work is performed and help define clear, practical future-state (“to-be”) workflows that support how the firm intends to operate.
• Facilitate discussions to align on improved ways of working, including agreement on standard workflows, key handoffs, and decision points.
• Identify opportunities to improve consistency, clarity, and efficiency across key processes as they evolve from current to future state.
• Create and maintain process documentation that reflects agreed-upon “to-be” workflows and is lightweight, accessible, and useful to the people doing the work.
• Help teams align on intended workflows and reduce reliance on informal or ad-hoc approaches over time.

Process Ownership & Operational Clarity

• Support department leaders in clarifying responsibility for key business processes and workflows.
• Partner with leaders to reinforce ownership of how work is performed and improved over time.
• Identify where unclear ownership or inconsistent practices create avoidable confusion or rework, and help teams address root causes collaboratively.

Requirements & Systems Implementation Support

• Support business systems implementation projects as assigned by gathering and documenting requirements, facilitating working sessions, and clarifying scope and expectations.
• Act as a liaison between business stakeholders and technical resources to ensure shared understanding throughout implementation efforts.
• Support key implementation activities such as process design discussions, user validation, UAT coordination, and rollout readiness, depending on project needs.
• Help teams understand how system changes affect their day to day work and support adoption through documentation and communication.

Change Management & Adoption

• Partner with teams as workflows and systems evolve, helping them understand changes and apply them confidently in their day to day work.
• Develop simple process guides, job aids, and reference materials as needed.
• Gather feedback from users and help refine processes and solutions based on real world use.

Improvement Intake & Prioritization

• Assist with intake and shaping of process and systems improvement requests by clarifying the underlying need before solutioning.
• Help stakeholders prioritize improvement efforts based on impact, effort, and organizational readiness.

Requirements

Required Education and Experience

• Bachelor’s degree in Business, Information Systems, Operations, or a related field (or equivalent experience).
• 6–8+ years of experience in business analysis, business process improvement, or related roles.
• Experience working in professional services or project-based organizations.

Business Process and Analysis Skills

• Strong ability to understand, document, and improve workflows and business processes.
• Experience facilitating working sessions and helping groups reach alignment.
• Comfortable working with evolving information and helping bring clarity over time.
• Experience eliciting and documenting business and user requirements through interviews, workshops and research.
• Experience translating ideas and opportunities into actionable use cases and solution requirements.

Project Management Skills

• Experience developing work plans and managing resources against project timelines.
• Familiarity with Agile methodologies or iterative prototyping cycles
• Experience supporting change management efforts during technology adoption.
• Proficiency in communicating project status and progress to stakeholders.

Communication Skills

• Excellent verbal and written communication skills, with the ability to explain concepts clearly to both technical and non-technical audiences.
• Strong interpersonal skills and the ability to build trust across departments.
• Comfortable working cross-functionally without formal authority.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.

Tools & Technology

• Proficiency with Microsoft 365 (Teams, SharePoint, Excel, PowerPoint).
• Experience with process mapping and collaboration tools (e.g., Visio, Lucidchart, Miro, or similar).
• Familiarity with project or task tracking tools (e.g., Planner, Project, Jira) is a plus.

Mindset

• Proactive, resourceful, and adaptable.
• Committed to continuous improvement and innovation.

Additional Qualifications

• High degree of empathy and customer orientation
• Collaborative, service-oriented mindset with ability to work across teams.
• Outstanding verbal and written communication skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to meet deadlines, manage priorities, and deliver initiatives successfully.

Work Environment

• Professional open-office environment with collaborative work areas and shared resources.

Physical Demands

• Hand/wrist/finger dexterity for 8 hours a day, 40 hours per week.
• Ability to sit for long periods of time.

Position Type / Expected Hours of Work

• Full-time, minimum expectation of 40 hours per week.

Salary Description

$100,000-140,000