Senior Billing Consultant

Owning complex customer escalations, the full-time Senior Billing Consultant will manage high-severity finance requests, coordinate cross-functional resources, and implement process improvements while working remotely from the US, excluding specific metro areas. Key responsibilities Manage priority customer escalations end to end, including triage, action planning, and real-time status updates Lead cross-functional programs to enhance customer experience and standardize escalation workflows Analyze escalation themes to identify opportunities for process and workflow improvements Required qualifications 4+ years of experience in Customer Success, Support Operations, or incident management with ownership of high-severity escalations Demonstrated success in leading cross-functional process-improvement programs Strong program and project management skills, managing multiple workstreams and stakeholders Bachelor's degree in Business, Operations, Engineering, or a related field, or equivalent practical experience Structured problem-solving skills with the ability to use data for decision-making and prioritization