- Retaining clients and their existing book of business
- Oversee strategy, financial analysis, benefit design, plan renewals, benchmarking, and overall service delivery
- Effectively communicate OneDigital’s value proposition and latest industry trends to active clients
- Develop sophisticated benefit design and renewal strategies and drive the development of solutions to address complex client issues
- Work closely with account management and/or client service teams on pre-renewal strategy, RFP distribution, SPR’s, open enrollment strategy and post renewal analysis
- Determine the full scope of services to be provided to client
- Clearly establish and communicate timelines with the client service team(s) and keep them apprised of changes and renewal updates
- Maintain accountability for revenue and profitability for client accounts and projects and keep all involved parties up to date
- Monitor the success of projects in terms of scope, budget, timeliness and client satisfaction
- Oversee the on-boarding of new clients by working collaboratively with client service team(s) to establish the implementation plan, team and timeline
- Ensure client service teams exceed client expectations
- Grow book through cross-selling opportunities
- Cultivate and maintain strong relationships with clients and carriers
- Establish effective carrier/vendor relationships to serve clients in benefits procurement and administration
- Attend carrier events to remain up to date and knowledgeable of carrier plans and changes, as well as maintain strong relationships
- Maintain a full understanding of the insurance markets, funding alternatives, networks and benefit plan options
- Ensure accuracy of client data in CRM
- Remain fully knowledgeable on compliance issues governed by legislation and regulations impacting employer-sponsored health and welfare plans such as HIPAA, ERISA, Tax Code SEC 125, PPACA and state-sponsored health insurance exchanges
Requirements
- 7+ years’ of benefits consulting experience
- Bachelor’s Degree, preferred
- Must be up to date and knowledgeable on Health Care Reform and health and ancillary insurance products
- Must have a practical knowledge of quoting process and tools
- Must be proficient in Microsoft Excel and familiar with database applications
- Valid life and health insurance license, required
Core Competencies
Demonstrates extensive benefits consulting experience with a strong focus on client relationship management, financial analysis, and compliance with health care regulations. Proficient in developing benefit design strategies and ensuring client satisfaction through effective communication and project management.
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