Senior Associate, Customer Success (CPG)

About Us

TheMathCompany or MathCo® is a global Enterprise AI and Analytics company trusted for data-driven decision-making by leading Fortune 500 and Global 2000 enterprises. Founded in 2016, MathCo builds custom AI and advanced analytics solutions focused on enterprise problem-solving through its innovative hybrid model. NucliOS, MathCo’s proprietary platform with pre-built workflows and reusable plug-and-play modules, enables the vision of connected intelligence at a lower TCO.

For our employees, we foster an open, transparent, and collaborative culture with no barriers, making MathCo a great place to work. We provide exciting growth opportunities, value capabilities, and attitude over experience, enabling the Mathemagicians to ‘Leave a Mark’.

Role Description

We are seeking a Senior Associate, Customer Success to support strategic analytics, AI, and digital transformation initiatives for leading Consumer Packaged Goods (CPG) and Retail clients. This role is ideal for professionals with 3-5 years of experience who bring a blend of consulting-style problem solving, strong analytical capabilities, and a deep understanding of CPG or Retail commercial functions.

As a Senior Associate, you will partner with client stakeholders and internal delivery teams to translate business challenges into actionable insights, develop executive-ready recommendations, and help drive successful adoption of analytics and AI solutions. You will play a key role in ensuring our clients realize measurable business value from their investments in data, analytics, and digital capabilities.

What You'll Do

Client Success & Strategic Advisory

· Support customer success engagements for CPG and Retail clients across marketing, sales, trade, shopper, ecommerce, and commercial analytics initiatives.

· Work closely with client stakeholders to understand business challenges, define success metrics, and identify opportunities for data-driven decision making.

· Translate analytical findings into clear business recommendations and action plans.

· Contribute to executive presentations, business reviews, and strategic workshops.

Analytics & Problem Solving

· Apply a structured, hypothesis-driven approach to solving complex business problems.

· Conduct quantitative and qualitative analyses to uncover insights and opportunities.

· Partner with data science, engineering, and delivery teams to ensure solutions align with client needs and business objectives.

· Support measurement of adoption, impact, and value realization for analytics and AI programs.

Executive Storytelling & Communication

· Develop high-quality, executive-ready PowerPoint presentations and communication materials.

· Synthesize complex analyses into concise, compelling narratives tailored to senior business audiences.

· Support client meetings by preparing discussion materials, documenting key insights, and driving follow-up actions.

· Demonstrate strong business judgment and executive thinking when framing recommendations and next steps.

Cross-Functional Collaboration

· Serve as a bridge between business stakeholders and technical teams.

· Collaborate with global teams to ensure timely delivery of analytics and digital initiatives.

· Support internal account planning, customer success activities, and opportunity identification within existing client relationships.

What We're Looking For

Required Qualifications

· 3-5 years of experience in management consulting, market research, business strategy, customer success, analytics, or a related field.

· Prior experience within Consumer Packaged Goods (CPG) or Retail, preferably supporting functions such as:

o Shopper Marketing

o Trade Marketing

o Brand or Category Management

o Sales Strategy

o Revenue Growth Management

o Commercial Analytics

o Retail or Ecommerce Analytics

· Strong analytical and problem-solving skills with the ability to structure ambiguous business challenges.

· Experience developing executive-level PowerPoint presentations and delivering concise, impactful business recommendations.

· Excellent written and verbal communication skills.

· Demonstrated ability to work with cross-functional stakeholders and manage multiple priorities.

· Bachelor's degree required.

Preferred Qualifications

· Background in consulting, insights, strategy, market research, or analytics-focused roles.

· Experience supporting digital, AI, analytics, or data-driven transformation initiatives.

· Familiarity with analytics tools and concepts such as SQL, Tableau, Power BI, Python, forecasting, or business intelligence solutions.

· Exposure to large enterprise CPG or Retail organizations.

Being a Mathemagician

· Embody MathCo’s culture of ownership, collaboration, and execution

· Demonstrate a growth mindset and passion for continuous learning

· Actively contribute to firm-building initiatives

· Value diversity of thought and foster inclusive, high-performing teams

Why Join MathCo

· Work on high-impact digital and analytics initiatives for global CPG leaders

· Lead programs that move beyond insights to real business outcomes

· Collaborate with senior leaders across Customer Success, Delivery, and Sales

· Join a fast-growing, globally recognized company with strong momentum and culture

As a testament to our growth, MathCo has been:

· Positioned as a Leader in Top Generative AI Service Providers – PeMa Quadrant 2023 by AIMResearch

· Recognized among the Inspiring Workplaces in North America, 2023

· Accredited for Inclusive Practices by Great Place to Work Institute, India

· Recognized among India’s Best Workplaces™ for Diversity, Equity, Inclusion & Belonging 2023

.... among others. To know more visit our website.