PwC in Dallas is seeking an Sr Associate in Customer Experience to lead client projects that enhance service quality and effectiveness. You will mentor junior staff, foster strong relationships, and drive omnichannel transformation by applying diagnostic insights and process improvements.
Ideal candidates have a Bachelor's degree and 3 years in consulting or customer service roles, with knowledge of CCaaS, AI/automation, and contact center technologies. A MBA is a plus.
#J-18808-LjbffrSenior Associate - Customer Experience & Transformation in dallas at Unknown Company
This position is listed as full time and onsite.