Senior Associate (Consultant)-Contact Center with Five9

QUALIFICATIONS:

Minimum Education and Experience:

· Minimum 3+ years of experience related to Contact Center engineering

· Three to five years' experience working on call center technologies such as Five9, Cisco, Avaya

Preferred Education, Additional Qualifications and Experience:

• Salesforce experience
• Working knowledge of workforce management, contact center reporting

Required Knowledge, Skills, and/or Abilities:

· Knowledge of the business of contact centers

· Knowledge of VOIP servers (VOIP cloud a plus), SIP, trunk group configuration and signaling protocols.

· Knowledge of implementation and conversion activities

· Experience creating technical documents for a wide variety of audiences

· Strategic and critical thinking skills

· Strong organizing skills, with the ability to prioritize and respond to shifting deadlines

· Strong analytical skills

· Strong business acumen and political savvy

· Strong problem-solving skills

· Ability to work effectively with a wide variety of people in individual and group settings

· Strong time management skills