Senior Applications Analyst

Senior Application AnalystThe Senior Application Analyst directs in the analysis of end-user requirements, procedures and problems needed to automate work processes or to improve existing computer applications. The Senior Application Analyst assists the Project Manager in the evaluation, development and implementation of new computer systems and projects for the health center. The Senior Application Analyst also acts as a liaison between identified end-user departments and software vendors to resolve problems related to assigned applications. The Senior Application Analyst manages assigned projects independently.

Full time position, Monday-Friday, 8:00-5:00pm.Manages assigned projects independentlyIdentifies and develops project teamCoordinates and prepares regular project meetingsCollects and analyzes information from project team, vendors and end usersEvaluates and resolves workflow issuesEvaluates and resolves system issuesEvaluates departmental and health center policy issuesCommunicates to all stakeholders the status of the assigned projectsWorks with vendors to meet agreed upon timelinesManages reporting requirements essential for the projectWorks with other project leaders to maintain work balance within the department and the health centerSupports on-going systemsMaintains on-going working relationship with the appropriate vendor contact for the assigned system(s)Prioritizes problems and communicate same to vendors and to Project ManagerParticipates in the Help DeskMaintains designated master files/logs and documents changes to samePrepares and updates training materials for designated systems as neededActs as a back-up to primary trainer, if appropriate, for the analyst's designated system(s)Assists in the implementation of system enhancements and upgradesParticipates in vendor training or internal training on assigned system or enhancementsDesigns testing plans for enhancements and upgrades and any required system buildingImplements Test plans for system enhancements and upgradesCommunicates effectively with end users and vendors on the status of the software being tested. Includes documentation of bugs and requested enhancements and tracking of sameAssists in the development of any needed training to support the new enhancement or upgrade. Includes but is not limited to development of course outline, objectives, and class materials in conjunction with the Training Department and participation in the actual trainingCoordinates, as needed, upgrades or installation of new software and/or hardware with vendors, Technical Support, Help Desk, and end-user departmentsProvides end-user support as appropriate for the application and coordinates with the Help Desk to provide on-going support. Includes provision of documentation and training appropriate to the Help desk function.

Note that this will include some weekend/off shift work hours depending upon the applicationCoordination of report needs for assigned areasDocuments report requests appropriatelyDevelops, writes, and verifies reports as assigned and documents them for end-usersAssists in the selection of new computer systems for designed area of responsibilityAssists in the development of end-user requirements for new systemsCoordinates vendor demonstrations with the affected stake-holdersAssists in the development and compilation of vendor rating systemsContinuing educationMaintains and develops new skills through participation in internal or external continuing education programs as appropriateOther duties as assignedOther duties maybe assigned as neededWorks together with IT department team on assigned projectsRequire off-hours coverage rotation with other IT analystsServes on other health center committees as askedRequirements:EducationBachelor Degree in computer science, health science, or business and Masters Degree and/or Management experienceExperienceAt least five (3) years in patient care, patient management or business office-type experience with at least 3 years in Healthcare IT supportSkills/AbilitiesExcellent verbal and written communication skillsExcellent Customer service skillsDemonstrated computer literacy skills as well as the ability and desire to learn new applications quicklyAbility to analyze business problemsKnowledge of process re-design, re-engineeringDomain knowledge in a clinical or healthcare business areaSelf directed learnerProven organizational skillsAbility to think broadly and to manage detailsProject ManagementEpic Systems knowledge preferredCompensation Range: $99,840 up to $153,920 annually, based on relevant experienceEEO & Accommodation Statement:NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to or call to let us know the nature of your requestFederal Trade Commission Statement: According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website.

We do not ask or require downloads of any applications, or "apps." Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.E-Verify Program Participation Statement:NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.