To ensure optimal performance and reliability of enterprise application platforms, the full-time Senior Application Support Analyst will manage job monitoring, incident triage, and customer ticket resolution while collaborating with development and product teams in a remote setting. Key responsibilities Perform comprehensive job monitoring and system health surveillance to proactively identify performance issues Execute incident triage, escalation, and resolution processes while maintaining effective customer communication Collaborate with development and product teams on upcoming releases, creating support documentation and ensuring readiness before deployment Required qualifications Bachelor's degree in Computer Science, Information Technology, or related technical field, or 7+ years equivalent experience 5+ years of technical support experience with a focus on enterprise applications 3+ years of application support experience including job monitoring, incident triage, and customer ticket resolution Strong understanding of database systems, particularly Microsoft SQL Server Experience with monitoring tools and automated alerting systems for proactive issue identification
Senior Application Support Analyst in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.