We are seeking an experienced Senior Technical Support & Data Platform Analyst to provide hands-on support for complex, integrated systems in a cloud-based data environment.
This role is ideal for a technically strong, highly collaborative professional with deep experience in data platforms, analytics, and Agile delivery.
Must be willing to be on-call periodically, Monday through Friday, 8 AM–2 PM ET or 2 PM–8 PM ET
Responsibilities:
- Provide technical support and troubleshooting for highly complex integrated systems and cloud-based data platforms.
- Perform root cause analysis and resolve issues related to software, data, and data processing errors.
- Oversee application support for new releases, including implementation, testing, and production support.
- Maintain project and application documentation, schedules, system scope, and requirements.
- Coordinate tasks and functional reviews across development teams, ensuring timely execution.
- Document end-user interactions and technical resolutions in automated tracking tools.
- Lead administrative assignments, contingency testing, and act as a team leader when needed.
- Monitor system stability, availability, and performance of CDP (Customer Data Platform) platforms, analytics and reporting systems.
- Identify opportunities for process improvement and automation to enhance operational efficiency.
- Report on support operations, system performance, and incident trends to stakeholders.
Qualifications:
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- At least 6 years of relevant technical experience.
- Strong technical experience in R/SparklyR, Databricks, Starburst, Collibra, Python, Alteryx, SQL, Tableau, data lakes, and cloud platforms.
- Experience in Agile/SAFe frameworks, requirements engineering, backlog management, and stakeholder engagement.
- Ability to perform independent research, troubleshoot complex issues, and develop creative solutions.
- Strong analytical, design, and problem-solving skills with experience in root-cause analysis.
- Excellent verbal, written, and technical communication skills; capable of training and mentoring others.
- Familiarity with application and data modeling techniques and ability to articulate technical concepts to varied audiences.
- Certifications such as CBAP or Agile Analysis preferred.
- Must meet requirements to access confidential supervisory information.
Seniority level: Mid-Senior level
Employment type: Contract
Job function: Information Technology
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