Serving as a key technical resource for clients, the full-time Senior Application Specialist will deliver exceptional support and guidance while ensuring effective utilization of products, primarily through phone communication, and will collaborate with cross-functional teams to resolve complex issues. Key Responsibilities Deliver high-quality, front-line technical support to efficiently triage, investigate, and resolve client inquiries Participate in a rotating after-hours support schedule to ensure continuity of service Troubleshoot and resolve complex client issues related to product functionality and application usage Required Qualifications Direct experience working within a university athletic department, arts organization, or arena utilizing Paciolan software 2+ years of hands-on experience with Paciolan's ticketing products Demonstrated experience in event-day operations or box office management Solid understanding of database concepts and emerging technologies, including AI tools Ability to operate effectively with moderate to minimal supervision, demonstrating strong judgment and prioritization skills