Providing expert technical support for Rover's CRM tools, the full-time Senior Application Administrator will manage Zendesk implementations, lead projects for feature rollouts, and resolve internal issues while working remotely. Key responsibilities: Evaluate and optimize Rover's use of Zendesk and adjacent applications to improve efficiency Lead projects impacting supported applications, including configuration and implementation work Action internal issues escalated by support analysts, prioritizing resolutions based on business impact Required qualifications: Bachelor's degree or comparable relevant work experience 4+ years of experience administering and optimizing Zendesk implementations Deep understanding of Zendesk configuration components and APIs Ability to translate business requirements into application functionality Strong independent work ethic with effective prioritization skills
Senior Application Administrator in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.