Senior and Disability Services - Case Manager

Job Title

Studies have shown that candidates that are female and/or BIPOC are less likely to apply for jobs unless they meet all the qualifications, they find in the job description. We are seeking the best candidate for the job, and that candidate may be a person who comes from a less traditional background. We encourage you to apply even if you don't meet every minimum qualification described or are unsure if your experience could be considered related experience. Bilingual English/Spanish encouraged.

To be considered: 1. Must upload a cover letter 2. Must upload a resume 3. Must upload a response to the three questions below:

1. Please describe your experience in case management, including the size of your caseload and your key responsibilities. If you do not have direct case management experience, please outline your relevant education, skills, and experience that would make you successful in this role.
2. In a role where priorities frequently shift, how do you stay organized and maintain focus independently while adapting to changing demands daily? Can you share your organization style, and how you balance flexibility while staying on task to complete your workload?
3. In a fast-paced and ever-changing environment, how do you maintain both productivity and personal well-being without feeling overwhelmed? Can you share an example of a time when you successfully managed constant change?

Summary of position:

This position is FLSA non-exempt and eligible for overtime. This position is union represented. Provides initial service eligibility and ongoing case management with financial eligibility coordination to individuals needing personal care assistance to promote quality of life, independence, and care in the least restrictive setting. Works with Medicaid payment/tracking systems, Consumer Assessment and Planning Systems (CAPS), as well as related forms and terminal screens.

Performs position duties in a manner which promotes customer service and harmonious working relationships, including treating all persons courteously and respectfully. Engages in effective team participation through willingness to assist and support co-workers, supervisors, and other work-related partners. Develops good working relationships with division and agency staff and supervisors through active participation in accomplishing group projects as well as identifying and resolving problems in a constructive manner. Demonstrates positive acceptance of constructive feedback and suggestions to strengthen work performance. Contributes to a positive, respectful, and productive work atmosphere. Regular attendance is required to meet the demands of this job in order to provide necessary services. This position is a Mandatory Reporter by statutory requirement.

Essential job duties:

• Waived case management: 40%
• Service assessments: 35%
• Service planning: 15%
• Provider billing/payment resolution: 5%
• Maintain consumer files: 5%

Other job duties:

• Attends unit meetings, staffing and training as directed by supervisor.
• Performs other related duties as assigned by supervisor.
• Assists in Oregon Administrative Hearings requests.
• Participates with internal and external quality assurance audits and reviews.
• Provides team members with assistance with case management questions and concerns.
• Performs and follows mandatory reporting requirements.

Supervision received: Receives general supervision from the Senior and Disability Services Program Supervisor.

Supervisory responsibilities: None

Working environment:

Work is performed primarily in an office environment utilizing a personal computer, laptop, telephone, and a variety of office equipment. Frequent travel to consumers' homes and other health care facilities is required. Field work requires transportation and utilizing laptop computer. May risk exposure to people with irrational/hostile behavior and/or contagious diseases. May risk contact with domestic animals while making consumer visits. Occasional travel to various meetings and trainings is also required.

Minimum qualifications:

Experience & training:

• A bachelor's degree in a behavioral science, social science, or a closely related field; or
• A bachelor's degree in any field and one year of human services related experience that may include providing assistance to people and groups with issues such as economical disadvantages, employment barriers and shortages, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, or inadequate housing; or
• An associate's degree in a behavioral science, social science, or a closely related field and two years of human services related experience that may include providing assistance to people and groups with issues such as economical disadvantages, employment barriers and shortages, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, or inadequate housing; or
• Three years of human services related experience that may include providing assistance to people and groups with issues such as economical disadvantages, employment barriers and shortages, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, or inadequate housing.

Knowledge, skills, and abilities:

• Knowledge of the elderly and/or people with disabilities, and familiarity with the problems and issues confronting the elderly and/or people with disabilities in the local community.
• Knowledge of community resources.
• Knowledge of confidentiality rules regarding consumer and provider records and investigations, including HIPAA regulations.
• Knowledge of, and ability to operate, a personal computer.
• Knowledge of, and experience in, Microsoft software.
• Ability to effectively communicate orally and in writing.
• Ability to assess individuals in their own home to determine appropriate service and/or community referral.
• Ability to work effectively with representatives of other social agencies and members of the public.
• Ability to work effectively with consumers and to use good judgment in handling individual case problems.
• Ability to interact and work with a culturally diverse population.
• Ability to exercise good time management skills to accomplish both daily tasks and on-going projects.
• Ability to maintain accurate, up-to-date records and to prepare accurate reports.
• Ability to work independently, organize and structure tasks, handle multiple projects and a high volume of work.
• Ability to initiate own work with minimum supervision.
• Ability to establish and maintain positive and effective working relationships with staff, consumers, other agencies, and the general public.
• Skills in performing psychosocial assessments.

Licenses, certificates, & other requirements:

• Possession of a valid Oregon driver's license and the ability to travel over a tri-county area.
• Position requires successful completion of a criminal history and driving record check.