Leading the analysis and reporting of vendor operations, the full-time Senior Analyst - Partner Performance will build and manage Power BI dashboards, analyze performance metrics, and provide actionable insights to enhance customer experience and operational efficiency in a remote work environment. Key responsibilities Build and maintain Power BI dashboards and performance reporting for Customer Care vendor operations Analyze KPIs to identify trends, root causes, and performance gaps across vendors and channels Deliver data-driven insights and recommendations to leadership and operational partners Required qualifications 5+ years of experience in business analytics, contact center reporting, or related fields Experience in building dashboards, scorecards, and reporting packages Strong Excel and data-analysis skills with a proven ability to interpret data and identify trends Familiarity with operational KPIs such as SLA, AHT, and CSAT Preferred experience with Power BI, SQL, and business intelligence tools
Senior Analyst - Partner Performance in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.