United Airlines in Chicago is seeking a specialist to lead end-to-end performance improvement initiatives within Service Delivery. You will ensure structured delivery, cross-functional alignment, and measurable operational impact across operations, QA, training, policy, quality, and technology partners.
You translate opportunities into actionable plans, drive execution, and adopt data-driven solutions that enhance efficiency and the customer experience for our agents.
#J-18808-LjbffrSenior Analyst, Contact Center Optimization in chicago at Unknown Company
This position is listed as full time and onsite.