Owning the AI strategy and roadmap for the Scaled Customer Enablement Agent Suite, the full-time Senior AI Programs Manager will drive the rollout and adoption of automated learning insights, collaborating across departments to enhance account health and user training globally. Key responsibilities Own the product roadmap and architecture direction for the Scaled Customer Enablement Agent Suite, defining data inputs and agent behaviors Lead the rollout and drive field adoption of the Scaled Customer Enablement Agent Suite, delivering automated insights to Account Teams Define predictive signals and analytics to flag emerging account-health issues and integrate these into leadership reviews Required qualifications 6+ years of experience in Sales Enablement, GTM Program Management, or Sales Operations in a high-growth SaaS environment Proven track record of managing complex workstreams and delivering global field motions with measurable adoption Hands-on fluency with modern AI systems, including RAG pipelines and LLM-powered workflows Demonstrated experience owning a product or system area end to end, from defining requirements to shipping AI-powered capabilities Exceptional ability to work cross-functionally across Sales, Marketing, and Technical teams to ensure a unified enablement vision